Wood Icing® Terms & Policy
All orders typically ship same or next business day via UPS Ground only.
Domestic Shipping: Delivery times to most contiguous US locations are 2 to 5 business days. Delivery times reflect 1 business day for order processing. Wood Icing® cannot guarantee 3rd party shipper delivery times and is not responsible for any monetary loss or inconvenience that may be caused due to a late delivery or lost package. You will be emailed a tracking link upon shipment.
Canada Shipments: Shipping charges are based on the weight of your package(s) to your destination. We do not include the GST tax rate into your order for your import taxes and customs duties. These fees will be imposed on your package as the shipment enters Canada for these additional charges. You will need to pay these fees directly to USPS for delivery.
Other International Shipping: Sorry at this time,we are not shipping International.
Questions? Visit: www.woodicing.com Email: firstname.lastname@example.org
Important! Damage must be documented and reported to the UPS driver immediately and to the Wood Icing Company within 48 hours of delivery. Failure to do so will result in no refund or product replacement. . Please check your package for damage upon arrival. In the event of damage during shipment please leave the package as it is and report the damage to the UPS driver. Please take a photo of the damaged product in the shipping package before removal. Take a snap of the outside damage to the box as well. . Call 1-866-966-3423 for Customer Service.
All returns require a Return Merchandise Authorization number.
Email: email@example.com to receive an RMS number. All returns must be clearly marked with the RMA Number and returned in their original packaging within 7 business days of receiving your Return Merchandise Authorization number. Credit/refunds will be processed within 5 to 10 days of receiving merchandise.
Sorry! No returns of any kind will be accepted after 30 days. We cannot accept returns on OOPS!, “Clearance” merchandise, or any other products.
This privacy notice discloses the privacy practices for www.woodicing.com . This privacy notice applies solely to information collected by this web site.
Information Collection, Use, and Sharing
We request information from you on our order form. To buy from us, you must provide contact information (like name, phone, email and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Access to and Control Over Information
. You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website. You can easily unsubscribe to email newsletters by by choosing "unsubscribe from this list" or update also update your subscription preferences. You may also:
* See what data we have about you, if any
* Change/correct any data we have about you
* Have us delete any data we have about you
* Express any concern you have about our use
of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect personal information, including your credit card data, that information is encrypted and transmitted securely. We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. If you have any concerns regarding privacy or security of your information, please contact us via telephone at (1-866-966-3423)